Quality

Quality control plays an important role for us. Only by offering the highest quality can we fulfill and even surpass the ever more discriminating expectations of our customers.

 

IALC Membership

All our schools are members of the “International Association of Language Centers” (IALC), which only accepts the best language schools as its members. Our schools meet international teaching standards, and their high quality is continuously verified through independent inspection.

Spanish Language School 2010 - Star Award

Elected as one of the best 5 spanish schools in the world by readers of the 'Language Travel Magazine'.

Quality Control

We contact our customers after the completion of their language tours to obtain detailed feedback that we analyze thoroughly because we are always striving to improve our product and services. We actively request and collect suggestions for improvement and, when needed, implement the corresponding changes quickly.

In particular we ask students about the quality of:
• the school (facilities, services, support, etc.)
• lessons (teachers, course materials, etc.)
• accommodations (room, meal plan, host family integration, etc.)
• the activity program (offers, variety, etc.)

First Contact our school directors

Should a customer, contrary to his expectations, be unsatisfied with anything, he can be referred to our school directors at any time. When necessary, we will also get involved in solving the problem, so we can ensure the customer‘s happiness.